The IT help desk support technician will be responsible for administration and internal support of the company’s PCs, phones, printers, servers, and related equipment. Tasks include staff support, supporting both an office environment and remote users, license tracking, shipping and receiving, performing PC maintenance, upgrades and configurations, installing hardware and software, and other duties as assigned.
The role is expected to know how to solve most first-level end-user hardware/software and network related issues. The technician will be required to escalate issues and contact vendors as needed to find solutions. Qualified candidates will have a basic understanding of Windows, networking and Wi-Fi.
Basic Function/Responsibilities:
- Support and assist staff members and patients, internal and external, in a professional and courteous manner.
- Create and maintain service tickets for all interactions, through to closure.
- Support audio and video equipment in conference rooms.
- Follow up on outstanding requests and ensure timely resolution.
- Assist in network and server administration & support as directed.
- Provision and maintain various Windows devices.
- Maintain proper inventory of spare IT equipment.
- Maintain daily performance of computer systems.
- Assist with tracking of all IT equipment and peripherals.
- Maintain and contribute to help desk processes and procedures documentation.
- Be available for after-business hour emergency on call support.
- Instruct users in the operation of equipment and processes, including but not limited to hardware, software, and VoIP phones.
- Provide support for training by:
Assisting in maintaining and updating equipment prior to and after training.
Configuring training environments.
Assisting with the configuration and setup associated with new, changing, or departed staff members:
Interacting with other business and IT staff to ensure proper setup timeline.
Phone system changes.
Laptop/PC imaging, configuration and setup.
Setup and decommissioning of staff user accounts in Active Directory, Office 365, and other business systems.
Other duties may be added and/or assigned as needed.
Requirements and Qualifications:
- Minimum 1 year IT experience in a professional work environment.
- Basic knowledge of networking.
- Basic knowledge of Networks and Servers.
- Must be familiar with both Windows 7 and Windows 10 operating systems, MS Office.
- PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
- Client connectivity -Ethernet, TCP/IP, VPN, Wi-Fi.
- Strong customer service and troubleshooting skills.
- Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.
- Knowledge of peripheral installation and hardware configuration.
- PACS, Radiology and Sharepoint knowledge is a plus.
Please note that, due to the nature of our business, all positions require a valid Florida Drivers’ License.
